Articles from Michele Ardoni

Transactional AI in Food Delivery: Alibaba's €32M Strategic Shift
Alibaba's Qwen AI model didn't crash — it executed one of the most aggressive Customer Acquisition operations ever recorded in Food Retail. Here's what it means for European QSR operators.

QSR in Italy: Who Wins, Who Loses, and Why
A competitive intelligence analysis based on Realytics Intelligence Platform data Michele Ardoni | Experviser | May 2026 Observation period: March 2025 – March 2026 Executive Summary Realytics data on four of the leading QSR...

Scaling a Restaurant in Italy: What They Don't Tell You!
The first location works. You know it works because the numbers say so. Revenue above expectations, regulars coming back, the team holds together. You start thinking about the second. This is...

The Food Delivery Business Model: A Strategic Shift Beyond the Gig Economy
What is truly happening to the food delivery business model in Italy and across Europe? Recent events suggest a profound transformation is underway — and the risk extends far beyond the platforms themselves.

When Franchising Becomes a Shortcut, Those Who Follow Pay the Price
"Everyone wants to be the next McDonald's. Almost no one wants to build McDonald's." A rigorous look at what actually separates a scalable franchise system from an illusion sold as opportunity.

If the QSR slows down, is it the GDO that satisfies the customer's hunger?
There's no point beating around the bush: the foodservice industry is struggling, and the post-pandemic boom was a flash in the pan, ultimately suffocated by the lack of oxygen from…