PAN BOLLA: format redesign and construction

PanBolla is an innovative Italian fast-food brand that specializes in gourmet sandwiches crafted from semi-wholemeal flours, without the use of improvers or leavening accelerators. The unique aspect of PanBolla’s offering is their revolutionary bread, which is baked under a glass dome, allowing customers to witness the baking process firsthand. This method results in a sandwich with a thin, crispy crust and a soft, melt-in-the-mouth interior. The brand emphasizes high-quality, artisanal products, combining traditional baking techniques with modern culinary innovation. 

 

In my role as an advisor and consultant for PanBolla, I was responsible for overseeing and adapting the company’s new format across various outlets. This involved redefining operational workflows, optimizing the layout and organization of equipment and counters, and transforming the outlets from a takeaway model to a fast-casual dining experience. The goal was to offer customers a more comprehensive experience, including table service and the opportunity to observe the preparation of raw materials and semi-finished products in an open-kitchen setting. This strategic shift aimed to enhance customer engagement and showcase PanBolla’s commitment to transparency and quality in food preparation.

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